Privacy policy

Privacy Policy – Raylo

Last Updated: August 31, 2026

1. Introduction

At Raylo, we value your privacy and are committed to handling your personal information responsibly and protecting it when you use our website and services or make a purchase through our store.

This Privacy Policy explains how we collect, use, process, protect, and share your personal information, as well as the rights and choices you may have regarding your information.

By using the Raylo website or services, you acknowledge that you have read this Privacy Policy and understand how your personal information is handled as described herein.

2. Personal Information We Collect

We may collect different types of personal information when you use our website or place an order, including:

- Full name.
- Billing address.
- Shipping and delivery address.
- Phone number.
- Email address.
- Payment and transaction information.
- Details about products you viewed, added to your cart, or purchased.
- Information you provide when contacting customer service or requesting support.

We collect information to the extent reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Information

We may obtain your personal information from several sources, including:

- Information you provide directly when creating an account, placing an order, or contacting us.
- Information collected automatically when you use our website.
- Cookies and similar technologies.
- Service providers who work on our behalf.
- Our partners or other third parties, where permitted or required by applicable laws and regulations.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

- Processing and fulfilling your orders.
- Processing payments and transactions.
- Arranging shipping and delivery.
- Communicating with you regarding your orders or transactions.
- Providing customer service and support.
- Processing returns, exchanges, and cancellations.
- Improving and developing our website, services, and user experience.
- Personalizing your shopping experience based on your interests.
- Recommending products or offers that may be relevant to you.
- Sending promotional and marketing communications where permitted and in accordance with the choices available to you.
- Detecting, preventing, and investigating fraud and unlawful activities.
- Protecting the security of our website, services, and systems.
- Complying with applicable laws, regulations, legal requests, and binding legal processes.

5. Sharing Information with Third Parties

Where necessary, we may share certain personal information with trusted service providers that help us operate our store and provide our services, including:

- Payment processors and payment service providers.
- Shipping and delivery companies.
- Information technology and hosting providers.
- Data storage and processing service providers.
- Customer service and support providers.

We aim to share information only to the extent reasonably necessary to fulfill orders, provide services, operate our website, or comply with legal obligations.

6. Shipping and Delivery

To process your order and deliver it to the address you provide, we may share necessary information with shipping and delivery companies, which may include:

- Recipient's name.
- Phone number.
- Shipping and delivery address.
- Order details necessary to complete the delivery.

This information is shared for the purpose of fulfilling shipping and delivery services and may also be subject to the privacy policies of the relevant shipping provider.

7. Cookies

We may use cookies and similar technologies for purposes including:

- Operating the website and its essential functions.
- Remembering your preferences and settings.
- Improving the user experience.
- Analyzing website performance and usage.
- Understanding how visitors interact with our website.
- Improving our content, offers, and advertising.

You can manage or control cookies through your internet browser settings. However, disabling certain cookies may affect some website functions or limit your ability to use certain services.

8. Children's Privacy

Raylo's services are not directed toward children.

We do not knowingly collect personal information from children below the legal age permitted in their country of residence.

If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us to request that the information be reviewed and deleted where required or permitted by applicable law.

9. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise necessary to:

- Provide our services and fulfill orders.
- Comply with legal and regulatory obligations.
- Handle or resolve disputes.
- Prevent fraud or misuse.
- Protect Raylo's legal rights and legitimate interests.

The retention period may vary depending on the type of information, the purpose for which it is used, and applicable legal requirements.

10. Your Rights

Depending on the laws and regulations applicable in your country of residence, you may have certain rights regarding your personal information, including the right to:

- Request information about the personal data we hold about you.
- Request a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where permitted by law.
- Withdraw your consent where consent is the legal basis for processing your information.

Some of these requests may be subject to limitations or exceptions under applicable laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, practices, systems, or legal and regulatory requirements.

When updates are made, the revised version will be published on this page and the "Last Updated" date at the top of this policy will be updated accordingly.

We recommend reviewing this page periodically to stay informed about any changes.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we collect, use, or process your personal information, you can contact us through the following official channels:

Email:
info@raylo.store

Contact Numbers:
+20 115 575 2684
+20 115 575 2619

We are committed to handling your personal information responsibly and taking appropriate measures to help protect it against unauthorized access, use, or disclosure.